Refund Policy

Effective Date: [Insert Date]
Company: Mother Sky Travels
Website: www.motherskytravels.com

At Mother Sky Travels, we strive to provide transparent and hassle-free travel services. We understand that plans can change, and this Refund Policy outlines how refunds are handled for various bookings including tours, hotels, flights, and custom packages.

1. General Refund Guidelines

• Refunds are applicable only for eligible bookings canceled within the cancellation timeline.

• All refund requests must be submitted in writing via email to:
  ?? refunds@motherskytravels.com

• Refunds are processed only to the original source of payment.

• Processing time may take 7 to 21 working days depending on the payment gateway, banks, and third-party suppliers.

• A service charge and/or cancellation fee may be deducted based on the terms of the booking.

2. Tour Packages

a. Fixed Departure Tours:

• Cancellations 30 days or more before departure: 75% refund

• Cancellations 15–29 days before departure: 50% refund

• Cancellations 7–14 days before departure: 25% refund

• Cancellations less than 7 days: No refund

b. Customized/Private Tours:

• Refund eligibility depends on the suppliers (hotels, airlines, activities) involved.

• Some components may be non-refundable regardless of notice period.

3. Hotel Bookings

• Refunds follow the individual hotel's cancellation policy.

• Most non-refundable bookings (like promotional rates) are not eligible for refunds.

• Partially used bookings or early check-outs are non-refundable.

4. Flights & Transportation

• Flight refunds depend on the airline’s fare rules and class of booking.

• Airlines may deduct cancellation charges as per their policy.

• In case of airline cancellations, full refunds or alternative options will be offered as per the carrier’s terms.

5. Visa & Travel Insurance

• Visa application fees, embassy charges, and travel insurance premiums are non-refundable under any circumstances, once the process has been initiated.

6. Force Majeure / Unforeseen Events

No refunds will be issued for cancellations or changes caused by events outside our control, including but not limited to:

• Natural disasters

• Political unrest

• Pandemics or epidemics

• Flight or transport disruptions

• Government restrictions

However, we will assist in rescheduling or securing credits where possible.

7. Refund Process

1. Submit a refund request via email including your Booking ID and reason for cancellation.

2. Our team will verify eligibility with third-party providers.

3. Refund will be processed to the original mode of payment after applicable deductions.

4. You will receive an email confirmation with refund status and timelines.

8. No-Show or Late Arrivals

No refunds will be provided for:

• Failure to show up at the time of departure

• Missed flights, trains, or buses due to personal delays

• Incomplete documentation leading to visa denial or boarding issues

9. Contact for Refund Queries

Email: refunds@motherskytravels.com
Phone: +91-8826099055
Website: www.motherskytravels.com

Mother Sky Travels reserves the right to amend this policy at any time. Your continued use of our services after changes constitutes your acceptance of the updated terms.